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Refund & Cancellation

Refund & Cancellation Policy

Effective Date: [Insert Date]

Thank you for choosing Arabiya Academy.
We are committed to providing a meaningful and high-quality online learning experience.
This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be requested for purchases made on our website [www.arabiyaacademy.com].

By enrolling in our courses or purchasing any service, you agree to the terms stated below.

1. Nature of Our Products

All our courses, study materials, and learning programs are digital products delivered online through our Learning Management System (Tutor LMS).
Once access is granted, learners can immediately view or download materials. Therefore, refunds are limited to specific circumstances outlined below.

2. Eligibility for Refunds

Refunds may be issued only under the following conditions:

  1. Duplicate Payment:
    If a learner has been charged twice for the same course due to a technical issue.

  2. Technical Access Issues:
    If you are unable to access your purchased course because of a verified technical fault on our end and we fail to resolve it within a reasonable time (typically 5 business days).

  3. Incorrect or Failed Transaction:
    If payment is deducted but the course is not activated in your account.

  4. Non-Delivery of Service:
    In rare cases where a course is canceled or permanently withdrawn before the learner gains access.

Note: In all cases, you must provide a valid payment receipt, transaction ID, and order number for verification.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • You have already accessed or downloaded the course materials.

  • You completed part or all of the course.

  • You purchased the course by mistake or changed your mind after purchase.

  • You failed to complete the course within the access duration.

  • Dissatisfaction based on personal preferences (e.g., course level, teaching style, or language difficulty).

  • Violation of our Terms and Conditions or misuse of the platform.

Since all our products are digital, we cannot revoke access once granted, hence refunds for “change of mind” or subjective dissatisfaction are not accepted.

4. Refund Request Procedure

To request a refund:

  1. Send an email to [Insert Official Email Address] with the subject line “Refund Request – [Course Name / Order ID]”.

  2. Include:

    • Full name

    • Registered email address

    • Course name and purchase date

    • Reason for refund request

    • Transaction ID or payment reference number

  3. Our support team will review your request within 5–7 business days.

  4. If approved, your refund will be processed through the same payment method used for the purchase.

5. Refund Method and Timeline

  • Refunds will be processed via Razorpay, Instamojo, or Stripe, depending on your payment gateway.

  • Refunds are typically reflected in your bank account or card within 7–10 business days from approval.

  • Any transaction fees or payment gateway charges (if applicable) may be deducted from the refund amount.

6. Course Cancellation by Arabiya Academy

In rare situations, we may cancel or discontinue a course due to:

  • Insufficient enrollment

  • Technical or academic restructuring

  • Legal or compliance reasons

If this happens before you access the course, you will receive a full refund or be given the option to transfer enrollment to another course of equal value.

7. Subscription Plans or Memberships (If Applicable)

If your account includes a subscription plan or recurring membership:

  • You may cancel your subscription anytime before the next billing cycle.

  • No partial or prorated refunds will be issued for remaining access periods.

  • Access will remain active until the end of the paid billing period.

8. Payment Gateway Responsibility

All payments made through Razorpay, Instamojo, or Stripe are subject to their respective policies and systems.
Arabiya Academy is not responsible for delays or failures caused by these external platforms.

For reference:

9. Contact for Refunds and Support

For refund or cancellation requests, contact:

Arabiya Academy
Email: [Insert Official Email Address]
Address: [Insert Registered Office Address]
Phone (optional): [Insert Contact Number]

Please include your Order ID and Payment Reference for faster processing.

10. Policy Updates

Arabiya Academy reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.
Any updates will be posted on this page with a revised Effective Date.
You are encouraged to review this page periodically for the latest version.

Last Updated: [Insert Date]